Shipping Information

What is the Shipping cost? 

Standard Shipping costs USD12.99.

Free Standard Shipping is available for orders over USD85.00. 

Speed Post costs USD32.00 for order value under USD85.00.

Speed Post costs USD19.00 for order value over USD85.00.

What countries can I ship my order to?

We ship to any country in the world.

How long does shipping usually take?

Packages will be sent by registered air mail with an online tracking number. 

Once your product has been shipped, standard shipping usually takes 12 to 18 business days for mail items to reach recipients while speed post takes 5 to 9 business days. (subject to flight availability and progress of customs clearance and aviation security check, etc.) However, mail delay does happen. Please contact us if you have not received your package within a reasonable time.

What if the product is lost in the mail?

If the mail service loses your order, we will send you a new one for free or you can choose to receive a refund 60 days after the order is shipped.

Please note that no refund will be given if your order has not arrived in less than 60 days. This is because mail delay does happen, and customs can hold packages for up to 6 weeks. This does not happen often, but it can happen.  

If you still haven't receive your order after 60 days, please email info@foxtume.com with your order number, so we can work out a solution.